At Ngaarlu, we hold stock of 700 blankets, with 100 blankets available per artwork in this limited-edition collection. Orders are shipped until stock is sold out.



*** Debut Soft Tapestry Collection Shipping: Orders will begin dispatch from the week of 1 Dec 2025.

ORDER PROCESSING

Orders are generally processed within 1–2 business days. All items are shipped from our Australian fulfilment location.

Please note:

During the Christmas and holiday period, delivery may take up to 2–4 weeks due to high order volumes and courier delays. We deeply appreciate your patience during this time.

If you need assistance tracking your order, please contact our team at hello@ngaarlu.com.

SHIPPING DAYS

We ship orders Monday to Friday, excluding weekends and public holidays.

DELIVERY ADDRESS

Orders are sent to the address provided at checkout.

Please double-check your shipping details before completing your purchase.

If the address entered is incorrect, any costs to return or resend the order will be the customer’s responsibility.

You may request an address update within 24 hours of placing your order. After this time, we cannot guarantee any changes can be made.

ORDER TRACKING

All orders receive a tracking number so you can monitor your parcel.

Some international carriers may not offer full tracking once your parcel leaves Australia, depending on their local postal service.

INTERNATIONAL ORDERS

Customs, Duties & Taxes: International customers may be required to pay import duties, taxes, or fees upon delivery.

These charges are determined by your country’s customs authority and are the responsibility of the customer.

MISSING, DAMAGED, OR INCORRECT ORDERS

If anything is missing, damaged, or incorrect, please email hello@ngaarlu.com with your order number and any relevant photos.
We will resolve this as quickly as possible.

ORDER CHANGES OR CANCELLATIONS

To request a change or cancellation, please email hello@ngaarlu.com within 24 hours of placing your order.

We can only update or cancel orders that have not yet been processed or shipped.

NGAARLU REFUND POLICY

All sales are final, unless there is a product defect or a shipping issue on our part. As our blankets are produced in limited-edition runs of 100 per artwork and held in small-batch stock, we are unable to provide refunds or accept returns unless the item arrives damaged, defective, or incorrect.

We have a 7-day refund policy, which means you have 7 days after receiving your item to request a refund.

To be eligible for a refund, your item must be in the same condition that you received it — unused, unwashed, and with no signs of wear. We require clear photos of the issue to determine eligibility, along with your order number or proof of purchase.

To start a refund request, please contact us at hello@ngaarlu.com.

If your refund is accepted, we will issue the refund to your original payment method.

Please note that refunds may take several business days to appear on your bank or card statement, depending on your financial institution.

WHAT IF MY PRODUCT DOESN’T ARRIVE?

Ngaarlu blankets are shipped from Australia. During peak seasons such as Christmas, delivery may take 2–4 weeks due to courier delays.

If your parcel does not arrive within a reasonable extended timeframe, please contact us at hello@ngaarlu.com so we can assist in locating your order.

If your order is confirmed lost by the carrier, you may request a refund or a complimentary replacement (subject to stock availability).

All missing parcel claims must be submitted within 7 days of your expected delivery date.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon receiving it.
If the item is defective, damaged, or incorrect, contact us immediately at hello@ngaarlu.com, including photos of:

• the issue
• the packaging
• your order number

We will evaluate the issue and make it right as quickly as possible.

ORDER CHANGES OR CANCELLATIONS

You may request to change or cancel your order by emailing hello@ngaarlu.com.

Please note:

• You have 24 hours from the time your order is placed to request a change or cancellation.
• Once an order has been processed or shipped, we can no longer modify or cancel it.
• If an incorrect shipping address is entered and not corrected within 24 hours, we are unable to offer a refund.

TIME-SENSITIVE ORDERS (BIRTHDAYS, CHRISTMAS, ETC.)

We cannot offer refunds for orders that arrive later than your personal deadline (e.g., birthday, holiday, event).
Refunds are only available when an order exceeds reasonable shipping timeframes or is confirmed lost or defective.

We encourage customers to place time-sensitive orders early, especially during Christmas and holiday periods.